Returns
Your returns and complaints
Not satisfied with your items? Something didn’t work out with your order? Have you noticed a material defect? Your concerns are in safe hands with us. We will look into the issue and are commited to finding suitable solution as quickly as possible.
To ensure your query is processed quickly, please log in to your customer account and complete the returns form, stating the reasons. If you have ordered as a guest and would like to remain a guest, please contact our Customer Service team directly. They are happy to send you the form.
For us to constantly improve our quality, we ask that you please state the reason for your return.
For your returns, please refer to our general terms and conditions.
Contact
Customer Service
shop@weseta.ch
+41 55 642 61 00
Our Customer Service team is available via telephone at the following times:
Monday to Friday: 09.00 – 16.00 p.m.