How else may we help?

Yes, you can order in our online store as a guest. To do this, simply leave the option “Check out as a guest” activated when completing the order. In this case, no customer account is required.

When you register, you can check or adjust your order at any time. You can also add items to your wishlist, where they can later be added to your basket in a single click. Our ticket system under “My messages” also allows you to quickly and directly contact our Customer Service team. It also allows returns to be easily registered and processed.

You can view the current status of your order at any time in the “My order” section of your user account. After completing your order, we will send you an order confirmation by e-mail. You will then receive a shipping confirmation for your order within three working days (please note: Saturday and Sunday are not working days). If less than a week has passed since you placed your order, please give us time to finalize your order.

If not all items are currently in stock, we will inform you within three working days.

Please note that it can take up to an hour after completing your order to receive your order confirmation e-mail.

We offer shipping to Switzerland, Liechtenstein and Germany.

Create your own personal wishlist by marking a product with a heart! You need a customer account to use this function.

You can enter a different delivery address when completing the order. Please note that we can only ship to Switzerland, Liechtenstein and Germany. If the delivery address is different from your billing address, you can only pay by credit or debit card, TWINT, PayPal, or prepayment. If you wish to pay by invoice, the billing and delivery addresses must be identical.

You can change your delivery or billing address at any time in your customer account. To edit an order that has already been placed, please contact our Customer Service team via e-mail at  shop@weseta.ch or via telephone at  +41 55 642 61 00.

Did you create a customer account when you placed your order? If so, you can easily edit your order in the “My orders” section of your customer account. If you want to cancel your order, please contact us directly via “My messages (tickets)”.

Did you order as a guest? If so, please contact our Customer Service via e-mail at  shop@weseta.ch or via telephone at  +41 55 642 61 00 

No, there is no minimum or maximum order value. However, purchase on account is no longer possible for orders over CHF 1,000.

In Switzerland, payment can be made by invoice, prepayment, TWINT, PayPal, debit or credit card.

In Germany, you can pay by prepayment, PayPal, debit or credit card.

When purchasing on account, processing takes place via the service provider Byjuno. Its general terms and conditions also apply, which in particular also provide for the possibility of a credit check. Weseta Textil AG reserves the right to refuse payment by invoice at its own discretion, without giving reasons, and to demand a deposit, advance payment or credit card payment.

Purchase on account is excluded in the following cases:

• The delivery or billing address is not in Switzerland or Liechtenstein (for deliveries outside Switzerland or Liechtenstein, also see section 7).
• The delivery address does not match the billing address.
• Invoice amounts from another order are still outstanding.
• The item(s) in your basket exceed CHF 1,000.00 in value.
• The order includes gift vouchers.

At the checkout, you can enter the code in the “Discount code” column and confirm it with the “Apply” button. This will automatically adjust the outstanding sum in your basket.

For gift vouchers issued before June 19, 2023, please contact our Customer Service by e-mail at shop@weseta.ch 

We will be happy to help you redeem your voucher.

If you have a customer account, please log in and fill out the online form in full. If you ordered as a guest, please contact our Customer Service team via e-mail at  shop@weseta.ch or via telephone at  +41 55 642 61 00.

Our Customer Service team will assist you with your request as quickly as possible.

If you have received a faulty delivery or damaged goods, please follow the instructions under “How do I return ordered items?”. We will look into your complaint as quickly as possible. If the fault for your complaint lies with Weseta Textil AG, we will replace your order in full, including any subsequent shipping costs.

For complaints regarding custom-made products, please contact our Customer Service team directly via e-mail at shop@weseta.ch.

Weseta Textil AG will cover the return costs for you.

Once we have received and checked your return, you will receive an e-mail confirmation. This confirmation indicates whether your return will be accepted by Weseta Textil AG. If we have any follow-up questions, we will contact you right away.

We will issue your refund as soon as we have received and checked the return. To issue the refund, we will use the same payment method you used for the original transaction. This may take a few working days.

In the case of refunds of payments on account, the amount will be refunded to the account of your choice. Please enter the account details in the return form or contact our Customer Service team via e-mail at shop@weseta.ch

We will send you a prepaid address label by e-mail. All returns should be sent to the following address:

Weseta Textil AG
Retouren
Bergen 4
CH-8765 Engi
Glarus Schweiz

Provided that the items are complete, unwashed, in perfect condition and in their original packaging, you can return them to Weseta Textil AG within 14 days of receiving your order.

Items purchased from the Weseta online store can only be returned to the Weseta online store.

If you order to Switzerland or Liechtenstein, your order will be shipped within three to five days, provided that the items are immediately available. If we are unable to ship all of the items within three to five days of receiving your order, a partial delivery will be made. Weseta Textil AG will cover any additional packaging and shipping costs incurred. Within three working days (please note: Saturday and Sunday are not working days), you will receive either a shipping confirmation for your order or information on extended delivery times for your ordered items.

Orders to Germany will be shipped within seven to twelve days, provided that the items are immediately available. If we are unable to send all the items ordered within seven to twelve days of receiving your order, a partial delivery will be made. Weseta Textil AG will cover any additional packaging and shipping costs incurred. Within seven working days (please note: Saturday and Sunday are not working days), you will receive either a shipping confirmation for your order or information on extended delivery times for your ordered items.

You will receive a shipping confirmation within three working days after completing your order (please note: Saturday and Sunday are not working days). The shipping confirmation will also include the tracking number, which you can use to track your shipment.

The Weseta Textil AG online store delivers to Switzerland, Liechtenstein and Germany.

For deliveries to Switzerland and Liechtenstein, shipping costs CHF 13.50. We offer free shipping on orders over CHF 50.00.

For deliveries to Germany, shipping costs EUR 13.50. We offer free shipping on orders over EUR 50.00.

To change your username or password, go to your customer account in the online store. You can change your personal data in the “User account information” column under “My account”.

If you want to change your e-mail address, please contact our Customer Service team by e-mail at shop@weseta.ch.

We prioritize the protection of your data. For detailed information, please refer to the privacy policy.

Yes, you can edit your data yourself in your customer account in the online store.

You can do this using the unsubscribe link at the bottom of each newsletter.

You can contact us via telephone at  +41 55 642 61 00, via e-mail at  shop@weseta.ch or via the contact form. If you have a customer account, you can also contact us directly via the ticket system under “My messages”.

Please contact our Customer Service team via e-mail at shop@weseta.ch for this information. They are happy to inform you about the nearest specialist retailers.

You will receive care instructions for our products with every delivery. If you have any further questions, please do not hesitate to contact our Customer Service team. You can also download the care tips via the following link.

https://www.weseta.com/en-ch/services/pflege--qualitaetshinweise

Follow the instructions on the care label when washing. The washing temperature for our terry towels is 60 °C. If desired, the white terry towels can also be boil-washed separately at 95 °C. The naturessa range and the dreamplaid 2.0 can only be washed at 40 °C.

The airflow in the tumble drier is best for keeping your terry toweling feeling wonderful. This is a recommendation to keep your products soft and fluffy for a long time, but it’s not a must.

Terry is a loop fabric, so pulled threads can simply be cut off at pile height, but you should never pull on them.

With the right care, the colors of our products will remain vibrant for a long time. Please follow our care tips for optimum care. We recommend washing the terry towels with similar colors. 

https://www.weseta.com/en-ch/services/pflege--qualitaetshinweise